Return Policy

Overview

We want you to be completely satisfied with your purchase of fire-safe, toxin-free door materials. This Return Policy outlines the terms and conditions for returning products and requesting refunds.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within 30 days of purchase
• Products must be in their original, unused condition
• All original packaging and documentation must be included
• Items must not have been installed or modified
• A valid proof of purchase must be provided

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or specially ordered products
• Items that have been installed or used
• Products damaged due to misuse or improper handling
• Items without original packaging or documentation
• Products purchased more than 30 days ago

Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return authorization
6. Include all original documentation and proof of purchase

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the desired product.

Late or Missing Refunds

If you haven't received your refund yet, please check the following:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as it may take some time before your refund is posted
• Contact us if you have checked all of the above and still have not received your refund

Shipping for Returns

You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error or a defective product. Shipping costs are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us at:

Email: contact@smryxellthor.world
Phone: +1 (720) 263-6987
Address: 1195 Newport St, Denver, CO 80220, United States